Terms & Conditions

These terms apply to your use of this website and to booking an appointment with Melbourne Chiropractor. By using this website or booking with us, you agree to these terms.

General information only

Content on this website is general in nature and provided for information purposes. It isn't intended as a substitute for a proper clinical assessment or professional health advice specific to you. See our disclaimer for more detail.

Bookings and appointments

Appointments can be booked online or by phone. Chiropractic is a direct-access service, so no GP referral is required to be seen as a private patient, a referral is only needed if you're claiming through Medicare, DVA, WorkSafe or the TAC. See our new patients page for what to expect at your first visit.

Cancellations and missed appointments

We understand that appointments sometimes need to change. We ask for at least 24 hours' notice if you need to cancel or reschedule, fees are waived with this notice. A $50 late-cancellation fee may apply if less than 24 hours' notice is given, or if you don't attend. See our refunds policy for more detail.

Fees and payment

Consultation fees are due and payable on the day of service. Current fees, and how claiming works through private health insurance, Medicare, DVA, WorkSafe and TAC, are set out on our fees & rebates page.

Online shop

Products sold through our shop are supplied subject to availability. We try to keep pricing and stock information accurate, but errors happen, if something you've ordered turns out to be unavailable or incorrectly priced we'll contact you before taking payment or fulfilling the order. Payment is by credit or debit card, processed securely by our payment provider, or by direct bank transfer, and orders paid by transfer are held until the funds arrive and are matched to your order reference. Delivery options and costs are shown at checkout, and some items are collection only.

Our refunds policy forms part of these terms and sets out the change-of-mind window, what happens with a faulty item, and your rights under the Australian Consumer Law.

Results may vary

Chiropractic outcomes and recovery timeframes vary from person to person depending on your specific presentation, your history and how your body responds to treatment. We don't guarantee a particular outcome, recovery time or result. Our satisfaction guarantee covers the standard of service, not clinical results.

Intellectual property

The content of this website, including text, images and logos, is owned by or licensed to Melbourne Chiropractor and is protected by copyright. You may view and print content for your own personal, non-commercial use, but you may not reproduce, republish or distribute it without our prior written permission.

Website use and links to other sites

Use of this website is at your own risk. We make no warranty that the website will be uninterrupted or error-free, and we may update or change site content at any time without notice. This website may link to third-party websites for your convenience. We aren't responsible for their content and a link doesn't imply our endorsement.

Limitation of liability

To the fullest extent permitted by law, Melbourne Chiropractor accepts no liability for any loss or damage arising from your use of this website or engagement of our services, except where that liability cannot be excluded under Australian law, including your rights under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Victoria, Australia, and any dispute relating to them is subject to the jurisdiction of the courts of Victoria.

Changes to these terms

We may update these terms from time to time. Changes take effect as soon as they're posted on this page.

Contact us

Questions about these terms can be directed to us on (03) 9388 8237 or through our contact page.