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FAQs

Common questions

The questions people ask most

Once I start, do I have to keep going?

No. There is no package to sign up to, no set number of visits, and no sales script. Your chiropractor gives you an expected number of appointments and a rough timeframe after the first assessment, progress is reviewed at every visit, and you are told when further treatment is no longer likely to help. Carrying on after that is your choice, not a condition of being seen.

Will I be sore after an adjustment?

Some people are, for about a day. It feels much like the day after starting a new kind of exercise, and it usually settles on its own. Tell your chiropractor if it does not settle, or if it is more than mild, because the technique and the amount of force used can both be changed next time.

What is the popping sound during an adjustment?

It is gas moving inside the joint, not bones cracking. The term for it is cavitation: the adjustment briefly increases the space inside the joint capsule, gas dissolved in the joint fluid forms a bubble, and the bubble collapsing makes the sound. It is not a measure of whether the adjustment worked. Plenty of effective technique makes no sound at all, and the lower-force methods used here often make none.

Does chiropractic treatment hurt?

Generally not. The chiropractor tells you what they are about to do before they do it, and most techniques are comfortable. Some people notice mild soreness for a day afterwards, much like the day after starting a new kind of exercise. If anything is uncomfortable during a session, say so. The technique can be changed, and lower-force options are used routinely.

Is chiropractic safe?

Chiropractic is a regulated profession, and every chiropractor here is registered with AHPRA and has been in practice for at least fifteen years. Care starts with an assessment, and hands-on treatment only proceeds where the findings support it. Tell your chiropractor about any medical conditions, medications or previous surgery, that is part of what the screening questions at the start of the first appointment are for.

Do I need a scan or an X-ray first?

Not routinely. Imaging is only recommended where it would change what the chiropractor does next, based on what the examination found. Where it is needed, the clinic refers to bulk-billed providers wherever possible, so there is usually nothing to pay. Bring any scans or reports you already have, they save repeating work.

How much will it cost, and can I claim it?

An initial consultation is $125, item code 1002, and a standard consultation is $78, item code 1005. Every fee is published with its item code so you can quote it to your fund and get a real answer. HICAPS is on site, so the claim goes through the terminal at the end of your appointment and you pay only the gap.

Do I need a referral?

No. Chiropractic is a primary-contact profession in Australia, so you can book directly. A referral is only needed where a third party is paying, a Medicare care plan, WorkSafe, the TAC or DVA.

Can I see a chiropractor while I am pregnant?

Yes. Care during pregnancy is focused on the back, pelvic and joint discomfort that comes with the changes of pregnancy, using positioning and techniques suited to the stage you are at. Dr Kenneth Taylor is certified in the Webster Technique, and midwives and obstetricians refer to him for it.

Can children be seen?

Yes, with technique adapted to a child's age and size. Care is limited to musculoskeletal complaints, and where something falls outside that the chiropractor will say so and help you get to the right person.

What is the difference between a chiropractor and a physiotherapist?

Both are AHPRA-registered professions managing musculoskeletal problems, and they overlap more than most descriptions of them suggest. Chiropractors tend to work hands-on with spinal and joint function; physiotherapists tend to lead with exercise-based rehabilitation. Neither is better than the other, what decides it is the assessment you get and whether the plan makes sense to you.

Your first appointment

What happens at a first chiropractic appointment?

A full health history, a physical assessment covering posture, movement, and muscle and joint testing, and an orthopaedic and neurological screen. The chiropractor then explains what they found and what they think is going on, in plain language, and discusses the options with you. Treatment is given on the day where it is clinically appropriate to proceed.

Can I drive or go back to work straight afterwards?

Usually yes, and most people go straight back to their day. If you feel light-headed or particularly sore, say so before you leave and sit for a few minutes. Where a technique is likely to leave you sore, your chiropractor tells you beforehand so you can plan around it.

How long does the first appointment take?

About 30 minutes. Follow-up appointments are shorter.

What should I wear, and do I need to undress?

Wear something comfortable you can move in. There is no need to undress.

What should I bring?

Your private health insurance card for HICAPS claiming, your Medicare card if you are on a care plan, a referral if a third party is paying, and any relevant imaging, X-rays, scans or reports. Existing scans save repeating work.

Do I need a referral to book?

No. A referral is only needed where a third party is paying, a Medicare care plan, WorkSafe, the TAC or DVA.

Fees and rebates

What does an appointment cost?

An initial consultation is $125 and a standard consultation is $78. Every fee and item code is published on the fees page before you book.

How do I find out what my health fund will pay?

Call the number on the back of your card and quote the item code, 1002 for an initial consultation, 1005 for a standard one. Your fund will tell you what your policy pays. Funds only discuss a policy with the member named on it, so checking cover is always a call you make rather than one the clinic can make for you.

Can I claim my private health rebate at the clinic?

Yes. HICAPS is on site, so the claim goes through the terminal at the end of your appointment and you pay only the gap. The exact rebate appears on the terminal as the claim processes.

Is chiropractic covered by Medicare?

Only through a care plan your GP prepares, where chiropractic is one of the services included. You pay on the day, the clinic submits the claim electronically, and the rebate goes to your bank account. The Medicare rebate page covers how the plans work in full.

Do you accept WorkSafe, TAC and DVA?

Yes. Each is a third-party claim and needs its paperwork in place before the appointment, a claim number and, in most cases, a referral. Call reception and they will tell you what your scheme needs.

About the care

What conditions do chiropractors see?

Musculoskeletal ones: problems with the spine, the joints, and the muscles that move them. The most common reasons people book here are lower back pain, neck pain, headaches, sciatica, shoulder and hip pain, disc injuries, and injuries from sport, work or a car accident. Your chiropractor assesses first and will tell you plainly if what you have is not something chiropractic care is suited to.

Am I too old for chiropractic care?

No, there is no upper age limit. Technique is matched to the person rather than applied the same way to everyone, and lower-force methods exist for exactly this reason. They are used routinely for older patients and for anyone managing osteoporosis. Tell your chiropractor about your bone health and any medications at the first appointment.

How are chiropractors qualified and regulated in Australia?

Chiropractors complete five years of university study, a bachelor's degree followed by a Master of Chiropractic, and must be registered with AHPRA through the Chiropractic Board of Australia in order to practise. Registration requires continuing professional development every year. Each chiropractor here publishes their AHPRA registration number, and the national register is public.

What is the difference between a chiropractor and an osteopath?

Both are AHPRA-registered professions that treat musculoskeletal problems with hands-on technique, and both train through a bachelor's degree followed by a master's. The difference is emphasis rather than scope: chiropractic tends to lead with joint function and specific adjustment, osteopathy with whole-body soft tissue work and mobilisation. Individual practitioners vary more than the two professions do. This clinic offers chiropractic.

How soon will I notice a difference?

That depends on what is wrong and how long it has been going on, and your chiropractor will give you a realistic expectation after the assessment rather than before it. Recent, straightforward problems commonly change faster than long-standing ones. Progress is reviewed at every visit, so you can see whether it is working rather than having to guess.

What is a chiropractic adjustment?

A controlled movement applied by hand to a specific joint. Which joint, in which direction, at what speed and with how much force are decided from the assessment and adjusted during the appointment from what the chiropractor feels and what you report.

How many appointments will I need?

That depends on what the assessment finds, and the chiropractor will tell you what they expect after the first appointment rather than before it. There is no set package and and the chiropractor tells you when to stop, if chiropractic is not helping, you should hear that from the chiropractor rather than work it out yourself.

Can I see a particular chiropractor?

Yes. Each chiropractor has their own booking link on the booking page. If you are not sure who to choose, book with anyone. They have different backgrounds and refer between themselves when someone else in the practice is the better fit.

What if chiropractic is not the right answer for me?

The chiropractors screen for that at the assessment and will decline to treat rather than proceed. If specialist care is the next step, you will get a detailed letter outlining the findings and recommendations, including the specialist we believe is best suited to your needs, so the handover is a clean one.

Do you have a spinal decompression table?

No. There is no decompression table or traction machine here. What the chiropractors use for disc-related presentations is specific hands-on chiropractic technique, chosen after an assessment.

Visiting the clinic

Where is the clinic and how do I get there?

66 Melville Road, Brunswick West, about 7km north of the Melbourne CBD. From the city take the route 58 tram from William Street toward West Coburg and get off at stop 35, on the corner of Victoria Street and Melville Road.

Is there parking?

There is street parking directly out front, and the opposite side of Melville Road is unrestricted at any hour. On the clinic's side you cannot park between 7:00am and 9:00am Monday to Friday, and that one is enforced, so for an appointment before 9:00am on a weekday, park across the road.

When is the clinic open?

Monday to Friday 8:45am to 7:00pm; Saturday 8:45am to 4:00pm. Closed Sunday.

Do you have weekend appointments?

Yes. We offer chiropractic appointments on Saturdays from 8:45am to 4:00pm. The clinic is closed on Sundays. Saturday appointments and early weekday mornings tend to be the most popular, so if weekends are the only time that suits you, we recommend booking a little ahead where possible.

How do I change or cancel an appointment?

Call the clinic. At least 24 hours' notice means no fee applies.

Still have a question?

Reception answers most questions on the phone, and anything clinical goes to one of the chiropractors.

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