At Chiropractor Melbourne, we’re committed to respecting your privacy and handling your personal information responsibly, in accordance with Australian privacy legislation. This policy outlines how we collect, use, disclose, and protect your personal information.
Please note: Chiropractor Melbourne provides administrative and facility support to independent chiropractors who operate their own practices from our premises. Each practitioner is responsible for their own patient care and compliance with privacy laws relating to the handling of your personal and health information.
On behalf of independent chiropractors, we may collect information necessary to support the delivery of chiropractic care and administrative functions, including:
Personal details: name, contact information, date of birth, address
Health information: medical history, current health conditions, medications, allergies (as provided to your chiropractor)
Financial information: payment details, private health insurance or Medicare details
Other information: relevant to the care being provided by your practitioner
Information may be collected:
Directly from you in person, over the phone, via email, or through online forms and booking systems
From your chiropractor, as part of ongoing care
From third parties (e.g. other healthcare providers, insurers), with your consent
We use personal information to:
Support your chiropractor in providing care
Manage bookings, payments, and health fund claims (e.g. via HICAPS)
Send appointment reminders or clinic-related updates
Comply with legal or regulatory requirements
We only disclose your information where necessary and with appropriate safeguards. This may include:
Your treating chiropractor
Health funds, Medicare, or third-party payers (e.g. WorkCover, TAC)
IT and administrative support providers (for secure data handling)
Government authorities when legally required
We do not share your personal information with third parties for marketing purposes without your explicit consent.
We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including:
Secure physical and electronic storage
Access restricted to authorised personnel
IT security including firewalls and encryption
Regular privacy training for administrative staff
Please note: each independent chiropractor is also responsible for implementing their own privacy safeguards in line with legal requirements.
You have the right to access or request corrections to your personal information. Please contact our clinic and we will assist, including coordinating with your practitioner if needed.
If you have a concern about how your information has been handled, please contact us directly. If the issue relates to your chiropractor, we will help facilitate communication with them. All concerns are taken seriously and responded to promptly.
This policy may be updated periodically to reflect changes in legislation or clinic practices. The most current version will always be available on our website.
We are committed to supporting your care journey with professionalism, discretion, and respect.
